A fair window to change your mind.

An initial annual membership may receive a full refund when the request is made within seven calendar days of purchase and the account has used less than 10% of every materially relevant included annual allowance.

If any material allowance has reached 10% or more, the purchase is generally no longer eligible for a standard refund. Imported archive size or raw metadata count alone does not determine eligibility. Reopening unchanged saved work does not count as new use when it does not consume allowance.

The standard window applies to the initial annual purchase, not an annual renewal. Plan changes, upgrades, downgrades, and unusual billing histories may require individual review.

A standard change-of-mind refund is limited to one per customer. Another standard refund is unavailable when the customer, payer, payment method, or another account reasonably linked to them previously received one.

Monthly memberships may be canceled at any time to prevent future renewal. Payments for a billing period that has already started are non-refundable.

Verified duplicate charges or subscriptions, billing errors, charges after a completed cancellation, material service failures, and situations required by applicable law are handled separately from standard change-of-mind refunds. These cases are not automatically blocked by the 10% annual-usage rule.

PhotoDojo may deny a refund request or restrict promotional or paid access when account creation, payment, usage, or refund activity indicates abuse or an attempt to circumvent plan, introductory-pricing, usage, or refund limits. PhotoDojo may consider reasonably linked accounts and payer or payment-method history when reviewing a request.

Canceling stops future renewal; it does not return a payment already made. Refund eligibility never prevents you from canceling renewal. Unless a full refund ends paid access earlier, your membership remains available through its paid service period.

Paid capacity ends, future renewal is canceled, and the account returns to PhotoDojo's Preview access. Your saved photographs, analyses, selections, projects, reflections, and history are not deleted. The capacity available for new paid actions changes, but your work remains yours.